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americanhomeshield Review - Nothing but good results - home warranty
americanhomeshield Review

americanhomeshield Review


Nothing but good results - home warranty

I have been with this company for 5 years and have had numerous claims (mainly A/C units). Other than minor customer service frustrations, I have had favorable results. I always talk with my service techs when they are at the house, and get their opinion on AHS. I have been told by more than one of them, that the key to getting your claim approved is to have clean, dust free appliances, especially the A/C units. I was also told by a very trust-worthy A/C tech that AHS contractor requirements are very stringent and many contractors don't possess the minimum req's to even be employed by AHS. With that said, beware of reviews that bash service techs as "shady" or "incompetent". From my experience with this company, this is simply not true.
If you're looking for a home warranty company I recommend AHS. If you do purchase a contract with them, I recommend you pay your premiums monthly versus anually. It doesn't cost any extra to do it this way and then if you are not satisfied with the warranty simply cancel it and stop paying. Best of all, no fighting to get a refund for unused coverage! Additionally, I think it give you extra leverage with the company because they have to work for your business from month to month. If they know you're paid up for the full year, they may be more inclined to give you issues on a questionable claim. Oh, and change your A/C filters at least every other month. That's the key to hassle-free claims!

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bolivar6 says: (9 years ago)
Do you work for AHS? I have been dealing with AHS for the past 9 years without any issues until I needed my HVAC unit started not working in the 10th year of my contract they have made every excuse why not to fix it or replace the unit. This is units that stop working in a period of time with temperatures in excess 100 plus degree Houston Weather at times 25 degree winters without the heater working with a Senior Citizen living in this Household. I have tried every method to get this unit fixed or replace and I get the standard answer it is not in your contract. I highly recommend that you rethink you decision to go with The ServiceMaster Companies (American Home Shield, Terminix, Merry Maids, TruGreen, ServiceMaster Clean, Furniture Medic and AmeriSpec.) Since, this is the way they many other complaints the company has gotten by not treating there customers in a fair manner. This contact information for ServiceMaster companies.

The ServiceMaster Company
860 Ridge Lake Blvd
Memphis, Tennessee 38120
Phone: (901) 597-1400

ewhitney says: (9 years ago)
Glad to hear you like the job AHS is doing. You might be interested in seeing the great info available for home owners that could help with keeping the systems in your house in good working order. Go to http://www.firsthomeexperience.com/main/ and see for yourself.

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